At Nutri Afghan, we aim to provide our customers with the freshest and highest-quality Afghan dry fruits. Since dry fruits are perishable food items, we follow a strict and transparent return and refund policy to ensure fairness and customer satisfaction.

We accept returns only if the product you received is damaged, defective, incorrect, or spoiled at the time of delivery. If you receive an item in such condition, you must inform us within 24–48 hours of delivery along with clear photos or videos as proof. Once your issue is verified, we will offer either a replacement or a full refund, depending on your preference.

Please note that we do not accept returns for reasons such as taste preference, personal dislike, or if the packaging has been opened, used, or tampered with after delivery. Products must remain in their original, unopened packaging to qualify for return.

Refunds will be processed back to your original payment method within 5–7 working days once your claim has been approved. In the case of Cash on Delivery orders, refunds will be issued via bank transfer or store credit.

If the customer provides an incorrect address or fails to accept the delivery, the order will not be eligible for a refund. For any order-related concerns, our support team is always ready to help and guide you through the process.

At Nutri Afghan, customer happiness is our priority, and we are committed to resolving all issues as quickly and smoothly as possible.